Agent Quill

Shipping Policy

Last Updated: March 15, 2023

Thank you for shopping at Agent Quill. We strive to provide an exceptional customer experience, and part of that includes a seamless shipping process for your orders. This Shipping Policy outlines the details related to shipping, delivery timeframes, and shipping fees for orders placed on our website https://www.agentquill.com.

Shipping Destinations

We ship our products domestically. However, please note that certain restrictions may apply to specific destinations due to shipping limitations or regulations. In such cases, we will inform you of any such limitations during the checkout process.

Shipping Methods and Fees

Agent Quill offers various shipping options to cater to the diverse needs of our customers. Shipping fees are calculated based on the weight, size, and destination of your order. The available shipping methods and estimated costs will be displayed during the checkout process before you complete your purchase.

Delivery Timeframes

While we aim to process and ship your order as quickly as possible, delivery timeframes may vary depending on the shipping method you choose and your location. Please note that these timeframes are estimates and are not guaranteed. Domestic orders typically arrive within 3-7 business days after the order has been shipped, depending on the shipping method selected at checkout.
Please note that these delivery timeframes do not include the time required to process your order. Orders are generally processed within 1-2 business days after being placed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package until it reaches its destination.
Please allow up to 24 hours for the tracking information to become available on the carrier’s website.

Shipping Delays and Lost Packages

Agent Quill is not responsible for any delays caused by the shipping carrier or customs clearance processes. However, we understand that shipping issues can occur, and we will do our best to assist you in resolving any problems.
If you have not received your package within the estimated delivery timeframe or believe your package may be lost, please contact our customer support team at hello@agentquill.com, and we will help you investigate the issue.

Damaged or Incorrect Items

In the event that you receive a damaged or incorrect item, please contact our customer support team at hello@agentquill.com within 7 days of receiving your order. We will work with you to resolve the issue and, if necessary, arrange for a return or exchange.

Contact Us

If you have any questions about this Shipping Policy, please contact us using the button below.